Terms of Service

By accessing or using Resida (the "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Platform.

These Terms constitute a legally binding agreement between you and Resida Technologies Ltd, a company incorporated in Nigeria.

We may update these Terms periodically. Continued use of the Platform after updates constitutes acceptance of the revised Terms.

You must be at least 18 years of age to create an account or make bookings on Resida.

You must provide accurate, complete, and current information when registering.

Resida reserves the right to refuse service, terminate accounts, or cancel listings at its sole discretion.

All users must complete email verification at registration.

Tenants and property owners who wish to access financial features (funds, DVA, rent payments) must complete Know Your Customer (KYC) verification, including government-issued identity verification.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

Notify us immediately at security@resida.app if you suspect unauthorised access to your account.

Resida charges a platform infrastructure fee deducted automatically from rent payments processed through the Platform. Fee schedules are disclosed within the Platform and may be updated with 30 days' notice.

All payments are processed in Nigerian Naira (₦) via Paystack. Resida does not store raw card data.

Funds top-ups are processed via Paystack Dedicated Virtual Accounts (DVA). Funds are available immediately upon bank settlement confirmation.

Resida is not liable for payment delays caused by third-party banks, Paystack, or telecommunications networks.

Property owners and agents warrant that all listed properties exist, are accurately described, and are legally available for lease or short stay.

Listing a property that is not owned, controlled, or legitimately authorised for listing is grounds for immediate account suspension.

Resida reserves the right to remove any listing that violates these Terms, applicable law, or Resida's content policies.

Resida does not guarantee the availability of any listed property at the time of booking.

Booking confirmations are subject to payment verification by Paystack.

Cancellation terms for long-term leases are governed by the executed lease agreement.

Shortlet booking cancellations are subject to the cancellation policy displayed at the time of booking. Resida's standard shortlet cancellation policy provides a full refund if cancelled at least 72 hours before check-in; no refund for cancellations within 72 hours.

Resida reserves the right to cancel a booking on behalf of either party in cases of fraud, property damage, legal disputes, or force majeure events.

Tenants must maintain the property in good condition and promptly report damage or defects via the Resida maintenance system.

Tenants must adhere to the house rules disclosed by the property owner at the time of lease or booking.

Unauthorised subletting of any unit — whether long-term or shortlet — is strictly prohibited and grounds for immediate lease termination.

Tenants are liable for any damage caused to the property beyond normal wear and tear.

Property owners must ensure all listed units comply with applicable Nigerian building, safety, and health regulations.

Owners must respond to maintenance requests within the timeframes set out in the Resida Host Policy.

Owners must not cancel confirmed bookings without valid cause. Repeated cancellations may result in listing suspension.

Owners are responsible for remitting any applicable taxes on rental income in accordance with Nigerian tax law.

Using the Platform to engage in fraud, misrepresentation, or any unlawful activity.

Circumventing the Platform by arranging payments outside of Resida's payment system after establishing contact through the Platform.

Uploading malicious code, engaging in data scraping, or attempting to breach the security of the Platform.

Harassing, threatening, or discriminating against any other user.

Creating multiple accounts to evade a ban or restriction.

All Platform content — including software, design, trademarks, and text — is owned by Resida Technologies Ltd or its licensors.

You are granted a limited, non-exclusive, non-transferable licence to use the Platform for its intended purpose.

You may not copy, reverse-engineer, or distribute any part of the Platform without written permission from Resida.

Resida acts as a technology intermediary and is not a party to lease agreements between tenants and property owners.

To the fullest extent permitted by Nigerian law, Resida's aggregate liability for any claim arising from use of the Platform shall not exceed the total fees paid by you to Resida in the three (3) months preceding the claim.

Resida is not liable for indirect, incidental, consequential, or punitive damages arising from Platform use.

Resida does not guarantee uninterrupted access to the Platform and is not liable for service interruptions caused by maintenance, infrastructure failure, or third-party outages.

Disputes between tenants and property owners that cannot be resolved directly should be escalated to Resida's dispute resolution team at disputes@resida.app.

Resida will act as a neutral facilitator and may review evidence, Platform records, and audit logs to assist resolution.

Resida's decision in platform-level disputes (e.g., refund eligibility, account suspension) is final.

Disputes that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria.

These Terms are governed by the laws of the Federal Republic of Nigeria.

The Consumer Protection Council Act, the Nigeria Data Protection Act 2023, and other applicable Nigerian statutes apply.

You may close your account at any time by contacting support@resida.app. Outstanding financial obligations (unpaid rent, security deposits) must be settled before account closure.

Resida may suspend or terminate your account immediately for breach of these Terms, fraudulent activity, or regulatory requirements.

Upon termination, your access to the Platform ceases but financial records are retained as required by law.

Resida Technologies Ltd, Victoria Island, Lagos, Nigeria.

Legal enquiries: legal@resida.app

General support: support@resida.app