Guest Policy

All bookings must be made through the Resida platform. Arrangements made outside the Platform are not covered by dispute resolution or refund processes.

You must provide accurate personal and payment details at booking. Fraudulent bookings result in immediate account suspension.

Payment for shortlet reservations is required in full at booking confirmation.

For long-term leases, the first month's rent and security deposit are due before key handover.

All payments are processed in Nigerian Naira (₦) via Paystack. Keep your confirmation email as proof.

Standard shortlet check-in: 12:00 PM (noon). Early check-in may be available on request, subject to availability.

Standard shortlet check-out: 12:00 PM (noon). Late check-out must be agreed with the host through the Platform before your check-out day.

Long-term tenants must coordinate handover appointments through the Platform with the assigned agent.

A valid government-issued ID must be presented on check-in if requested by the property manager.

If you do not check in and have not cancelled, the booking is treated as a stay under the listing's cancellation policy. Your caution deposit is still returned.

Comply with the specific house rules set by the property owner, disclosed at the time of booking.

Smoking is prohibited in all indoor spaces unless the property is explicitly listed as smoking-permitted.

Pets are not permitted unless the listing explicitly states otherwise.

Loud gatherings and parties are not permitted between 10:00 PM and 8:00 AM.

Noise must not disturb neighbours or other residents at any time.

Every shortlet and event hall shows its cancellation policy before you pay: Flexible (full refund up to 24 hours before check-in), Moderate (up to 5 days) or Firm (up to 30 days, 50% back between 7 and 30 days). The policy shown when you book is the one that applies, even if the host changes it later.

Booked at least 7 days ahead? You have 24 hours after booking to cancel for a full refund, processing fee included.

Your caution deposit is always refunded in full when you cancel. Cleaning fees are refunded if you cancel before check-in.

You can end a stay early from My Stay. Unused nights are refunded by the same policy rules, counted from the day you leave.

If the host or Resida cancels your booking, you get everything back, including the processing fee.

Cancel from My Stay, or from the link in your booking receipt if you booked without an account. You see the exact refund before you confirm.

Choose where your refund goes: your Resida wallet (instant) or the card you paid with (5–10 working days, set by your bank).

Long-term lease cancellations are governed by the signed lease agreement and Lagos State Tenancy Law 2011.

If a property differs significantly from its listing, contact support@resida.app within 24 hours of check-in.

Keep the property clean and in the same condition in which it was received.

Use all appliances, furniture, and fixtures responsibly and as intended.

Report any damage immediately via the Resida maintenance system.

Dispose of waste in accordance with the building's rubbish disposal policy.

You are financially liable for any damage you cause to the property or its contents.

A security deposit is collected at the start of long-term tenancies and may be retained to cover documented damage.

For shortlets, damage charges are assessed against your payment method on file if significant damage is reported.

You may dispute a damage charge by contacting disputes@resida.app within 7 days of notification.

Maintenance issues must be reported through the Resida maintenance system — not via informal WhatsApp or phone calls.

Emergency safety issues (gas leaks, flooding) should also be reported to local emergency services if immediate risk is present.

Report concerns about host conduct or property safety via support@resida.app.

Only individuals listed on the booking or lease may occupy the property.

Hosting overnight guests not declared at booking requires prior written approval from the owner via the Platform.

The property must not be used as a base for commercial activity or events unless explicitly permitted.

Using false identity, stolen card details, or falsified documents is a criminal offence and will be reported to Nigerian authorities.

Arranging payments to the host directly after finding them through the Platform is a violation of these Terms.

Accounts found engaged in fraudulent activity will be permanently suspended.

Leave honest, constructive reviews after a stay or tenancy.

Reviews must be truthful and based on your genuine experience. False or malicious reviews are prohibited.

Resida may remove reviews containing abusive language or content that violates community standards.