Guest Policy

All bookings must be made through the Resida platform. Arrangements made outside the Platform are not covered by Resida's dispute resolution or refund processes.

You must provide accurate personal and payment details at the time of booking. Fraudulent bookings will result in immediate account suspension.

Payment is required in full at the time of booking confirmation for shortlet reservations.

For long-term leases, the first month's rent and security deposit are due before key handover.

All payments are processed in Nigerian Naira (₦) via Paystack. Keep your payment confirmation email as proof of transaction.

Standard shortlet check-in time is 12:00 PM (noon). Early check-in may be available on request and is subject to availability.

Standard shortlet check-out time is 12:00 PM (noon). Late check-out beyond 2:00 PM will incur an additional nightly charge.

Long-term tenants must coordinate handover appointments through the Resida platform with the assigned agent.

You must present a valid government-issued ID on check-in if requested by the property manager.

Failure to check in on the confirmed date without prior cancellation forfeits any refund entitlement.

You must comply with the specific house rules set by the property owner, which are disclosed at the time of booking.

Smoking is prohibited in all indoor spaces unless the property is explicitly listed as smoking-permitted.

Pets are not permitted unless the property listing explicitly states otherwise.

Loud gatherings, parties, or events are not permitted between 10:00 PM and 8:00 AM.

Noise must be kept at a level that does not disturb neighbours or other residents at any time.

Cancellations for shortlet bookings made at least 72 hours before check-in are eligible for a full refund.

Cancellations made within 72 hours of check-in are non-refundable.

Long-term lease cancellations are governed by the signed lease agreement and the Lagos State Tenancy Law 2011.

Refunds, where applicable, are processed to your original payment method within 5-10 business days.

If a property is significantly different from its listing description, contact support@resida.app within 24 hours of check-in to qualify for a dispute resolution review.

You are responsible for keeping the property clean and in the same condition in which it was received.

You must use all appliances, furniture, and fixtures responsibly and as intended.

Any damage beyond normal wear and tear must be reported immediately via the Resida maintenance system.

Parking in shared spaces must comply with the estate or building parking rules.

Waste must be disposed of in accordance with the building's rubbish disposal policy.

You are financially liable for any damage you cause to the property or its contents.

A refundable security deposit is collected at the start of long-term tenancies and may be partially or fully retained to cover documented damage.

For shortlet bookings, damage charges will be assessed against your payment method on file if significant damage is reported and documented by the host.

Resida will provide photographic evidence and a cost estimate before any damage deduction is processed.

You may dispute a damage charge by contacting disputes@resida.app within 7 days of notification.

Maintenance issues (plumbing, electrical, structural) must be reported immediately through the Resida maintenance system — not via informal WhatsApp or phone calls.

Emergency safety issues (gas leaks, flooding, power faults) should also be reported to local emergency services if immediate risk is present.

Report any concerns about host conduct, property condition, or safety via support@resida.app.

Resida maintains an audit log of all maintenance requests and responses to ensure accountability.

Only the individuals listed on the booking or lease may occupy the property.

Hosting overnight guests not declared at the time of booking is prohibited without prior written approval from the property owner through the Resida platform.

The property must not be used as a base for commercial activity, business operations, or events unless explicitly permitted in the lease.

Using a false identity, stolen card details, or falsified documents to make a booking is a criminal offence and will be reported to the relevant Nigerian authorities.

Any attempt to circumvent Resida's payment system by paying the host directly after finding them through the Platform is a violation of these Terms.

Accounts found to be engaged in fraudulent activity will be permanently suspended and legal action may be pursued.

You are encouraged to leave honest, constructive reviews after a stay or tenancy.

Reviews must be truthful and based on your genuine experience. False or malicious reviews are prohibited.

Resida reserves the right to remove reviews that contain abusive language, personal attacks, or content that violates our community standards.

Reviews help future tenants and guests make informed decisions — your honest feedback matters.