Host Policy

Platform fees are deducted automatically from rent payments before disbursement to your balance.

The Resida infrastructure fee is disclosed in your owner/agent dashboard and updated with 30 days' notice.

Payouts are processed on the rent received date or scheduled auto-deduction date, subject to bank settlement.

Hosts are responsible for all applicable taxes on rental income under Nigerian tax law.

Once a long-term lease is confirmed and first payments received, cancellation by the host without valid cause is not permitted.

Hosts may not cancel a confirmed shortlet booking within 7 days of check-in except in genuine, documented emergencies.

Repeated cancellations without valid cause will result in listing demotion, suspension, or permanent removal.

Resida reserves the right to determine reasonable cause and may request supporting documentation.

All listed properties must be in safe, habitable condition meeting applicable Lagos State regulations.

Accurate and complete descriptions, photos, and pricing must be maintained at all times.

Respond to tenant maintenance requests within 48 hours; resolve critical issues (plumbing, electrical, security) within 72 hours.

Hosts fund repairs unless damage is caused by tenant negligence.

All listed amenities must be functional and available as described.

Hosts must not pressure or incentivise tenants to cancel bookings made through the Platform.

All communication regarding Resida-managed leases should occur within the Platform chat for audit purposes.

Discrimination on the basis of religion, ethnicity, gender, or disability is grounds for immediate account termination.

Hosts must not collect payments from tenants outside Resida for services covered by the lease or booking.

All property details — unit count, floor plan, amenities, pricing — must be accurate and current.

Photos must represent the actual current state of the property. Misleading or outdated images are prohibited.

Unit availability status must be updated promptly. Listing an occupied unit as available is a policy violation.

Pricing displayed on the Platform must match the price charged. Hidden fees are not permitted.

Hosts warrant they have the legal right to lease or sublease the listed property.

Properties must comply with the Lagos State Tenancy Law 2011 and all applicable regulations.

Shortlet hosts in managed estates must ensure estate rules permit short-stay rental activity.

Resida may request proof of ownership or agency agreement at any time.

Listing properties you do not own or are not authorised to lease.

Creating multiple listings for the same unit to manipulate search results.

Accepting payment for bookings that are not honoured.

Using Resida to source tenants and then directing them to pay outside the Platform.

Hosts are responsible for maintaining adequate insurance for their properties.

Resida does not provide property insurance and is not liable for tenant-caused damage.

Resida will assist in facilitating security deposit deduction processes given documented evidence.

Document property condition before each tenancy with dated photographs stored in the Platform.

The Resida fee covers: listing visibility, KYC verification, payment processing, payment infrastructure, maintenance management, and support.

Optional premium features (boosted listings, ad campaigns) are always opt-in.

Fee schedules are available in your dashboard at all times.

Resida may suspend or permanently remove any listing or host account that violates this policy.

Hosts are notified and given an opportunity to respond, except in cases of fraud or immediate harm.

Appeals may be submitted to compliance@resida.app within 14 days of suspension notice.