Host Policy

Platform fees are deducted automatically from rent payments processed through Resida before disbursement to your balance.

The standard Resida platform infrastructure fee is disclosed within your agent/owner dashboard and is subject to change with 30 days' notice.

Payouts to owner accounts are processed on the day rent is received or on the scheduled auto-deduction date, subject to bank settlement timelines.

Hosts are responsible for all applicable taxes on rental income under Nigerian tax law. Resida does not withhold tax on your behalf.

Once a long-term lease is confirmed and the tenant has paid the first-month rent and security deposit, cancellation by the host without valid cause is not permitted.

For shortlet bookings, hosts may not cancel a confirmed booking within 7 days of check-in except in genuine emergency circumstances (documented and approved by Resida support).

Repeated cancellations without valid cause will result in listing demotion, temporary suspension, or permanent removal from the platform.

Resida reserves the right to determine reasonable cause and may request supporting documentation.

All listed properties must be in a safe, habitable condition that meets applicable Lagos State building and health regulations.

Accurate and complete property descriptions, photos, and pricing must be maintained at all times.

Hosts must respond to tenant maintenance requests within 48 hours of submission and resolve critical issues (plumbing, electrical, security) within 72 hours.

Hosts are responsible for coordinating and funding repairs unless the damage is caused by tenant negligence.

Hosts must ensure all listed amenities are functional and available as described.

Hosts must not pressure, coerce, or incentivise tenants or guests to cancel bookings made through the Platform.

All communication with tenants regarding their Resida-managed lease should occur within the Resida platform chat to maintain an audit trail.

Discrimination against tenants on the basis of religion, ethnicity, gender, or disability is strictly prohibited and grounds for immediate account termination.

Hosts must not collect any payments from tenants outside of the Resida Platform for services covered by the lease or booking.

All property details — including unit count, floor plan, amenities, and pricing — must be accurate and current.

Photos must represent the actual current state of the property. Misleading or outdated images are prohibited.

Hosts must update unit availability status promptly. Listing a unit as available when it is occupied is a policy violation.

Pricing displayed on the Platform must match the price charged to tenants/guests. Hidden fees are not permitted.

Hosts warrant that they have the legal right to lease or sublease the listed property.

Properties must comply with all applicable Lagos State tenancy laws, including the Lagos State Tenancy Law 2011.

Shortlet hosts operating in managed estates or gated communities must ensure their estate rules permit short-stay rental activity.

Resida may request proof of property ownership, agency agreement, or consent from the property management company at any time.

Listing properties you do not own or are not authorised to lease.

Creating multiple listings for the same unit to manipulate search results.

Accepting payment for bookings that are not honoured (ghost bookings).

Using Resida to source tenants or guests and then directing them to pay outside the Platform to avoid fees.

Listing properties for purposes prohibited by Nigerian law.

Hosts are responsible for maintaining adequate insurance for their properties.

Resida does not provide property insurance and is not liable for damage caused by tenants or guests.

In the event of significant tenant-caused damage, Resida will assist in facilitating the security deposit deduction process, subject to documented evidence.

Hosts must document the condition of the property before each new tenancy with dated photographs stored in the Resida platform.

The Resida platform fee covers: listing visibility, lead management, KYC verification of tenants, payment processing, payment infrastructure, maintenance ticket management, and customer support.

Resida may introduce optional premium features (boosted listings, campaign advertising) at additional costs, which are always opt-in.

Fee schedules are available in your owner/agent dashboard settings at all times.

Resida reserves the right to suspend or permanently remove any listing or host account that violates this policy.

Hosts will be notified of the reason for suspension and given an opportunity to respond, except in cases of fraud or immediate harm to users.

Appeals may be submitted to compliance@resida.app within 14 days of suspension notice.

Upon termination, outstanding lease obligations to active tenants remain enforceable and will be managed by Resida's operations team.